SHIPPING & RETURNS

Shipping Policy

HOW WE SHIP

We ship via USPS Priority Mail; All orders will be shipped on Mondays or Tuesdays. Must have orders in by Friday at 5pm central time to make the Tuesday shipment date. Any order after 5pm Friday will ship the following week.
Your worms will usually be delivered within 2 -3 days anywhere in the continental United States once shipped.
Our system will send out an email with tracking information within 12 hours of shipment if you provide an email when you place your order online. Please keep an eye out for this email.
Our worms are packaged in breathable bags and shipped in a cardboard shipping box. They are clearly marked LIVE WORMS.
Your worms will be bagged in dry peat moss. They may be smaller and slightly dehydrated to some extent. Please rehydrate your worms and let them rest for an hour.
We reserve the right to withhold shipments due to extreme weather.

Return Policy

Sorry at this time we do not except returns on worms or cocoons. Once the package leaves our facility it is out of our hands. In the event that the postal service or other carriers loose your package WE DO NOT DO REFUNDS, we will reship the order at a 50 percent charge of the actual price of the order. Neither the buyer or seller is at fault and we both unfortunately take a loss.

Our live guarantee policy

We offer a live guarantee for our worm shipments only if the following criteria is met:

You must be home to receive the worms or notify us to add a "Hold at Post Office" notice to the package.
We do not guarantee a live delivery if they are left in a mailbox or on the porch, so please let your postmaster know you are expecting them.
We must receive notification of a dead shipment within two hours of delivery with an accompanying video or images emailed to nusoilcastings@gmail.com with the subject line DEAD WORMS RECEIVED.
NO refund will be giving for Worms if they arrive dead, we will only replace them once.
If your shipping address changes after you place the order, it’s your responsibility to notify us immediately before shipping or the live guarantee will be void.